Refund policy

Veltrix Luxury Watches — Return and Refund Policy

At Veltrix Luxury Watches, customer satisfaction is important to us. We aim to provide a smooth and transparent shopping experience.

Returns and Exchanges

If you wish to return or exchange an item, please contact us with your order number and the reason for your request. We will explain the applicable return procedure.

Items returned for reasons other than a defect or an error on our part should be unused, in their original condition, and accompanied by their original packaging and accessories, where applicable.

Damaged, Defective or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, incomplete, or different from what you ordered. Include your order number and clear photographs where appropriate.

We will assess the issue and arrange an appropriate remedy in accordance with applicable consumer protection laws.

Refunds

Approved refunds will be processed using the original payment method where reasonably possible. Processing times may depend on your payment provider or bank.

Important Information

Nothing in this policy limits any rights you may have under South African consumer protection law, including applicable rights relating to defective goods, incorrect orders, cancellations, and refunds.

How to Request a Return

Please contact us through the contact details provided on our website before sending an item back.

Veltrix Luxury Watches reserves the right to assess each request in accordance with this policy and applicable law.